What Is Online Reputation Management?
Every piece of information that’s out on the internet contributes to your online reputation — the good and the bad. When the bad information rises to the surface, whether that’s in search results, online reviews, or social mentions, it’s important that you tackle the problem head-on before your reputation takes a hit.
Online reputation management (ORM) is the practice of making all of the positive information about you or your brand highly-visible and easy for your audience to find.
The team at Go Fish Digital specializes in both repairing digital reputations and proactively building and maintaining reputations for all types of brands, from personal to Fortune 500.
We know that brand identity and perception is everything, so we’ve developed a comprehensive approach to ORM services that makes our clients stand out (in a good way!).
Our Online Reputation Management Process
With online reputation management services, there is no “one size fits all” strategy. Our goal is to improve your search results and reviews to craft your online reputation into something that truly reflects your brand and all the hard work you’ve done to build it.
We offer a number of reputation management services that cover the key areas where your online reputation starts to be defined in a searcher’s mind. These areas include:
- Google, Bing, and Yahoo! Search
- Online Reviews (Yelp, Google, BBB, and others)
- Google, Bing, and Yahoo! Autocomplete
As we progress through the project, we use a variety of strategies and tactics to diminish the visibility of negative content or even remove it altogether. The end result is a positive online reputation supported by high-ranking and highly-visible favorable content.
Search Suppression Services
Damaging press, review sites, or complaint sites can have a devastating effect on a business’s digital reputation when they appear on the first page of the search engine’s results for brand-related queries. When a client has a problem like this, we attack it from many different angles using a variety of tactics we’ve built out over the years – from attempting removal to suppression by pushing the negative article down in the search results.
After creating positive content for your brand, we use our experience with search engine optimization to promote this content onto the first page of Google. This content will subsequently push down any negative content onto the 2nd or 3rd page of Google where fewer users will notice or click. Our years of experience help us determine what existing and new content will rank the fastest and stay on top for long-term protection and positive branding. We use the latest strategies of digital marketing, search engine optimization, and semantic search to strengthen your credibility with Google.
We developed a proprietary tracking tool to monitor a calculated “Sentiment Score” of your brand’s online reputation and track its changes over time. We create clear key performance indicators before any new campaign and build custom reports based on our clients’ needs.
Online Review Improvement
Through our years of ORM experience we have developed a toolkit of services that can help turn a sparse or floundering Yelp profile into a positive page that enhances a brand’s online presence.
We examine the possibility of flagging 1-star and 2-star reviews for violation of Yelp’s guidelines. When a review may be in violation of the Yelp guidelines, we craft a strong case for its removal and submit it to the Yelp team for review. You only get one chance to make your argument, and using our knowledge of the Yelp review processes gives the strongest chance of obtaining a removal.
Many times positive reviews are filtered and do not appear on your Yelp business profile. We review strategies to signal to Yelp that those reviews are genuine and should be displayed. Through our efforts, we can often pull some 5-star reviews out of the filter so that they display on the main page and factor into the overall star rating.
We have developed strategies and approaches that businesses can implement to encourage satisfied customers to leave genuine reviews highlighting the benefits of your services. Often times customers only go online to leave negative reviews, so building a strategy to obtain positive reviews can turn a negative profile into a positive brand asset.
Our Yelp and online review improvement services do not include fake reviews.
Social Media Monitoring
We have helped a number of organizations share their important messages to communities online that would have otherwise not found the information. This type of work spans across many of our ORM services: we’ve pushed content that needed to be more visible higher in the search results, adjusted copy on public forums to reflect specific messaging, and promoted important information and statistics in large and active communities on Reddit.
If you are looking to spread a message to a specific online audience or demographic, our services can help you reach them.
Autocomplete Clean Up
The values that Google Autocomplete (formerly known as Google Suggest) displays are the first impression of your brand within Google. Our online reputation management services help businesses, organizations, and individuals overcome negative autocomplete values when terms such as ‘lawsuit’, ‘complaints’, ‘scam’ or a competitor’s name appear after your brand name in Google.
In our experience and through testing, we have discovered three primary factors that drive Google Autocomplete:
Search Volume and Searcher Location
The number of searches performed for a name/keyword along with the location of the searchers.
Keyword and Phrase Appearance
The total number of mentions of the words on third-party websites, blogs, and forums.
Social Media Mentions
The amount and consistency of mentions on social media platforms such as Twitter, Facebook and LinkedIn.
The algorithm also contains a time tracking component that factors in the freshness of queries and content. This ensures that new, trending searches are included as well. We use all of our research and experience to build a campaign to influence Google Autocomplete for our clients.
You can take a look at the autocomplete values for your brand or any other search term with our custom Google Autocomplete tool.
Online Reputation Monitoring
Closely monitoring your online reputation and reporting on its progress is an important part of an ORM campaign.
We have custom-built a number of tools to help us with very specific monitoring activities. We can see Wikipedia updates as they happen, track the smallest of changes in search results, and monitor online reviews in real-time. These capabilities allow us to quickly assess changes in your online reputation and adjust strategy as needed to triage any immediate problems.
A good report has all of the information you need, and nothing extraneous. We custom build your report based on the metrics that are most important for you. These reports consist of data around your online reputation and an explanation of any significant changes that have occurred over the reporting time period. In many cases, we also develop a custom metric that factors in every aspect of your online reputation, meaning we can plot your reputation for the month on a scale from 1 to 100. This single number is incredibly useful for seeing the direction that the organization’s online reputation is heading and has proven very effective in improving executive awareness and obtaining program buy-in.
The Four Elements Of Online Reputation Management
- Monitoring: This element focuses on actively monitoring your online presence and what others are saying about you or your brand. It includes tracking mentions on social media, search engines, review websites, forums, and any other platforms where your reputation may be discussed.
- Analysis: Once you have gathered data through monitoring, the next step is to analyze the information. This involves assessing the sentiment of comments or reviews, identifying trends, understanding the impact on your reputation, and evaluating the overall perception of your brand.
- Engagement: Engagement refers to actively interacting and engaging with your audience, customers, or stakeholders online. This includes responding to comments, reviews, inquiries, and feedback in a timely and appropriate manner. Engaging in a positive and constructive manner helps build relationships, address concerns, and demonstrate your commitment to customer satisfaction.
- Strategy and Action: This element involves developing a comprehensive strategy and taking proactive actions to manage and enhance your online reputation. It includes setting goals, defining key messages, implementing best practices, and establishing guidelines for addressing different types of situations.
Your Guide To Online Reputation Management
Read By Chapter:
Remove & Suppress Negative Search Results
A guide to suppressing negative search results from Google
How To Repair Your Online Reputation
Steps you can take to repair your online reputation
How To Calculate Your Online Reputation Score
By following these steps, you can easily calculate your reputation score.
How to Increase Your Yelp Rating
You can increase your Yelp ratings by using their content guidelines.
Remove Negative News Articles From Google
If you’re seeing negative news articles rankings, these steps can help suppress them.
Preventative Online Reputation Management
Once you’ve repaired you’re digital reputation, these steps can help prevent negative content from returning.
Online Reputation Management – Frequently Asked Questions
Many clients come to us asking this question and unfortunately, the answer is, it usually depends. Repairing brands or an individuals’ reputation online can take anywhere from 3 months to a year, depending on what the goals and challenges are. We look at many of Google’s ranking factors and other variables when assessing this, and we can help give you a sense of what the timeline might look like when we review your project.
Online reputation management is critically important in the digital age for both individuals and businesses. It is a powerful determinant of trust and credibility, which directly influences decision-making processes of potential clients, employers, business partners, and even the general public. The ubiquity of the internet allows information to be disseminated widely and quickly, and negative content or reviews can significantly harm one’s reputation.
Online reputation management enables proactive monitoring and controlling of what is being said or shared online, enabling swift response to negative remarks and enhancement of positive sentiments.
Our process is always changing to align with the most recent algorithm updates, and there are lots of factors that contribute to it! As a team, we research and stay up to date on the most important ranking factors in Google and work with those factors to promote positive content and channels. Increasing clicks, improving SEO on all owned web and social properties, and creating new content are just some of the tactics we use on when improving the search results.
Yes, our process does work! We have many case studies with different success timelines. However, it is important to understand that we are working alongside (and sometimes against!) an algorithm that is constantly changing, and some things are outside of our control. Success, and how long it takes to get there, depends on each client and their particular issue.
If we’re talking about reviews, then we have developed a tried-and-true process of helping our clients identify, flag, and get the removal of a review that violated that platform’s content guidelines. We have also run into cases where we can assist clients in the removal of a negative website result.
If something cannot be removed, then we work with our clients to draft messages and responses to best help the situation at hand. Sometimes we assist and guide our clients in the correct direction in taking legal action.
Online reputation management and SEO set out to achieve two separate goals. With SEO, the goal is to improve the visibility of a particular page. Conversely, with online reputation management, you’re looking to suppress the visibility of a negative article. SEO can be a large component of an online reputation management strategy.
Let’s Create Your Best Online Reputation Together
Interested in our online reputation management services? We’d love to help! Reach out to us today to start building your best online reputation yet.Request a Custom Proposal
Get in touch with us today! We’re always happy to set up a time for us to talk about your digital marketing goals.
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